Welcome To Business Process Outsourcing

Customer Interaction Services
Document Management Services
Finacial and Accounting Services
Health Care Services
Legal Services
Web Management
CAD Services

Customer Interaction Services

Customer Interaction Services at Accstra is geared to manage customer interaction in the best possible way. We believe that our success is driven by and depends on the success of our customers who are our partners. Customer service representatives at E-Mart are trained to treat our client's customer as their own and are imparted with requisite process and product knowledge to excel. We are committed to delivering the highest quality service and world-class customer management with every single contact.

Accstra provides offshore customer Interaction services for the Business -to-Business and Business-to-Consumer markets on a 24X7 basis. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services.

Accstra provides the following offshore call center services:

•	Inbound call center
•	Outbound Call center
•	Inbound sales
•	Outbound Sales
•	Enquiry Handling
•	Customer Complaints Handling
•	Third party verification services
•	Up-Sell/Cross-Sell services
•	Collection
•	Order processing
•	Billing & Payment Support
•	IT Help-Desk Services
•	Technical Support services

To provide channel flexibility to the customer, our offshore call center supports the following channels:
•	Phone
•	E-mail
•	Web Chat
•	Self-help tools

Benefits

The key benefits of using our customer interaction services include:

•	Improved customer service levels
•	Reduced customer support/marketing costs
•	Higher sales conversion rate
•	Enhanced flexibility to manage service peaks and troughs, product lifecycles
•	Homogeneous, clearly defined processes across geographies
•	Greater coverage and number of interactions with customers

Document Management

Our Document Management Services puts the content of your documents into electronic form so that any document could be found easily. This lets you take all the letters and documents you use every day, to your desktop, so that all your documents and scanned images can instantly be brought up as a document or image.

Our database developers work with the client to design a custom database to provide efficient and secure document access to ensure that our database solutions meet the client’s document management needs, and are backed accordingly by industry standards. Your document may be a word processing file, or it may be a graphic image, or any other discrete, identifiable information unit that can exist within a computer system.

Benefits

•	Each member of your company can quickly find any relevant document created by any other member.
•	Each document is consistently labeled and stored
•	You can easily gather together desired documents that happen to be physically dispersed throughout your network?
•	You have a single point of access to your document repository, such that a single query will turn up all relevant documents regardless of physical location, format, and source application.
•	Administrator control to provide access level for each document.
•	Obsolete files can be cleared releasing unnecessary space occupation.
•	Version Control features tracks the different versions of the document.
•	Quick Search feature allows to call up a list of documents

Document management implementation reduces the amount of time spent in retrieving documents. In addition, such a system offers significant additional functionality when compared to a simple directory structure that is accessed manually. This functionality includes better security provisions, audit trails showing who has modified or used documents, with a minimum of administrative time

Finacial and Accounting Services

As part of our Business Process Outsourcing (BPO) offerings, E-Mart provides customized delivery and management of customer mission-critical finance and accounting functions. E-Mart has professional experts offering their service for accounting and financial services. Accounting and financial information is crucial for companies eager to maintain the competitive edge in the market. Outsourcing back-office accounting and finance facilitates the clients to focus on core business and also reduce costs.

Accounting and Finance outsourcing typically involves managing procedure-driven functions. The Services include:

•	Accounts payable
•	Accounts receivable
•	Time and expense administration
•	Fixed asset management
•	General ledger
•	Project accounting
•	Reporting
•	Payroll
•	Book Keeping
•	Tax Preparation
•	Bank Reconciliation

Benefits

•	Focus your attention on core business initiatives.
•	Cut finance and accounting operating costs by as much as 30 to 50 percent
•	Lower finance and accounting overheads.
•	Gain access to a broad scope of outsourced activities.
•	Profit from the economies of scale that can be achieved by leveraging our expertise in finance.

Health Care services

Accstra provides offshore business process outsourcing (BPO) services to healthcare organizations in order to increase efficiencies and reduce administrative costs. With BPO, healthcare organizations can improve their bottom line and increase their overall competitive advantage.

Our services are tailored to meet customer needs, spanning the entire healthcare value chain. This enables the customer to concentrate on activities strategic to their organization, relieving them from infrastructure cost and management of back office functions.

Some of the services that we offer are:

•	Scheduling of Patients
•	Registration of Patients
•	Hospital Billing and Coding
•	Credentialing, Enrollment & Contract Re-negotiation
	Physician Billing and Coding
•	Insurance Eligibility Verification and Benefit Verification
•	Data Management
•	Customized reports
•	A/R Analysis and Collections
•	Voice follow-ups to ensure timely payments (AR)
•	Patient Accounting Services
•	Refunds Processing
	24/7 Medical front office & back office functions

Legal Services

Outsourcing of Legal services helps Law Firms to increase there service value by freeing attorneys to concentrate on specialized legal work. It's a way of transforming law firms into a more effective organization.

Effective legal support requires a combination of legal capabilities. At E-Mart BPO we have a team of experts to meet your requirements in Transcription, Coding, Document Management, Scoping, Billing, Secretarial, Paralegal and legal services. Our list of services include:

•	Court Reporting
•	Data Entry Services
•	Deposition Summaries
•	Document Management
•	Legal Billing
•	Legal Coding
•	Legal Scoping Service
•	Legal Transcription
•	Legal Translations
•	Paralegal Services
•	Secretarial services
•	eFiling Services
•	Scanning and OCR/ICR Services

Web Management

Web management is managing a client's web infrastructure securely and at the same time ensuring the sites optimum performance and availability.

Web Management Service helps companies to manage their e-business infrastructure much more effectively. Besides, a well-developed web management helps the organizations to manage their content in a much better way and communicate more effectively with their clients, employees, vendors and the public.

Companies with large websites along with intranet and extranet, outsource web management services.

Key Benefits

•	Outsourcing has a tremendous economic benefit as costs in Sri Lanka are much less as compared to cost accrued in developed countries.
•	Companies get the best of service as BPO Service Providers invest huge amount of money to procure best of hardware and software needed for the job.
•	Sri Lanka has a vast pool of talented and highly educated people who are extensively trained to handle the job much more effectively.
•	Companies can focus on the core area of their business by avoiding the hassles of extra work, employees and investments.

CAD Services

We are Architectural CAD Service Provider Company an offshore outsourcing company that specializes in AutoCAD Services. We render high-class, economically worthwhile and reliable CAD solutions to our clients all over the world. We provide AutoCAD drafting services to our customers in the regions of Architectural, Mechanical, Civil design.

We helps organizations from Architectural, Engineering and Construction industry who seek professional architectural CAD service provider at any stage in their design process from conceptual design to construction drawings. We provide a high expertise skill and experience, 3D modeling tools and visualization techniques. We are able to proffer fast, reliable and trustworthy service exclusive of giving-up the quality of our work. We our able to achieve this task by working together with our clients to facilitate their market, services so they can consume more time on their core business.

We have been delivering high quality of Auto CAD Design services to customers in different parts of the world. Our business processes are carried out at Colombo an offshore centre of operation, situated in the IT friendly city. Consistency in meeting deadlines, quality, and accuracy is the grounds of our success. In computer aided drafting services and in converting all types of source drawings into CAD, we ensure high standard of your finished product.

CAD

Computer aided design (CAD) has brought a new innovation in the field of engineering design. CAD is used to design, develop and optimize drawings to make a clean and clear computer generated construction drawing, accurately drafted as per specified dimensions. CAD has turn out to be an exceptionally valuable technology with benefits, such as lower product development costs, faster processing, and a greatly shortened design cycle. It is the perfect CAD technology that allows you to perfectly focus on the business of engineering, developing and designing instead of spending time searching for and redrawing old documents.

Service

We can generate CAD drawings from any format such as hand-drawn documents, tiff files or any other image files and we will convert it to a .dwg file using AutoCAD. Our CAD services include architectural CAD drafting and detailing for construction projects including general layout, plan, elevation and sections. Detailed working drawings which include coordinated & schematic drawings of HVAC, Electrical, Sanitation & Piping plan, Fire fighting & Landscape Drawings etc. Door & Window details, Floor Framing Plan, Roof Framing Plan, Building Section, Wall Sections, Roof Sections, Kitchen details, Toilet details & Inverted Ceiling Plans are also drafted in 2D.

Benefits of using our CAD Services -

•	Once you provide us the details, we will draft them into accurate working drawings
•	We can draft different CAD renderings or views of your building
•	We will follow the drafting standards of your particular location/state
•	We will edit your drawings for you, all you need to do is send us the edited sketch information & we will make changes to the CAD drawing to match your sketch
•	Our rates are highly compatible as compared to existing peer.
•	We will deploy highly professional peoples who are highly skilled and well experienced that will consistently provide you superior quality.
•	We can execute any type of complex structure.
•	Secure data centre file storage with web based file viewing and redlining.