BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to save costs. It encompasses a wide variety of activities such as human resource, accounting, financial research, marketing, sales, legal work, etc.
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What is outsourcing?
Outsourcing is the use of an outside vendor to handle a project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core business.
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Why BPO?
Availability of highly qualified skill pool and faster adoption of well-defined business processes leads to higher productivity gains without compromising on quality
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What are the main benefits of outsourcing
To start with, there is no large capital investment risk, which so few companies are willing to take at the moment. Outsourcing all or part of your process/ activity gives you access to skills and resources you don't necessarily have within your own business.
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What does ITES stand for? What does it mean?
ITES stands for IT-enabled services. IT-enabled outsourcing can be defined as, outsourcing services that use information technology in the processing and delivery of the service and are typically delivered through a telecommunications or data network, or other electronic media.
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What are the reasons for outsourcing?
Cost Reduction
Focus
Resource
7.
What is Call Center?
A Call Center serves external customers who need to make purchases, obtained information or assistance on product use, status request, and billing issues. a major distinction between a Call Center and a Help Desk Unlike the Help Desk, the Call Center has always had a 'business-focus, playing an major role in customer satisfaction, retention and loyalty, as well as profitability for the organization.
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What is a Help Desk?
The Help Desk began as an designed to assist customers with issues about the tools they are using day-to-day such as computer programs, file access, Internet connectivity, and email. The purpose of the Help Desk was clear; to resolve technical issues that directly affected job productivity.
One of the most important advantages of BPO is the way in which it helps to increase a company’s flexibility.BPO contributes to a company’s flexibility as a company is able to focus on its core competencies, without being burdened by the demands of bureaucratic dictate. Key employees are herewith released from performing non-core or administrative processes and can invest more time and energy in building the firm’s core businesses
Accstra provides offshore business process outsourcing (BPO) services to healthcare organizations in order to increase efficiencies and reduce administrative costs. With BPO, healthcare organizations can improve their bottom line and increase their overall competitive advantage.
Outsourcing of Legal services helps Law Firms to increase there service value by freeing attorneys to concentrate on specialized legal work. It's a way of transforming law firms into a more effective organization.
Effective legal support requires a combination of legal capabilities. At E-Mart BPO we have a team of experts to meet your requirements in Transcription, Coding, Document Management, Scoping, Billing, Secretarial, Paralegal and legal services. Our list of services include:
