Sri Lanka is an island with a population of 19 million people, off the South – Eastern coast shores of India, 880 k.m north of the equator in the Indian Ocean formerly known as “Ceylon”.   

Being a former colony of the  British Empire and gaining independence in the year 1948 Sir Lanka  follows  business practices of the west and is up to date with the modern changes in the commercial world. 

Sri Lanka’s main attraction for the BPO business is the low labour and operating costs.  This finding is in line with a recent World Bank report on offshoring to Sri Lanka, which suggests that Sri Lanka’s labour costs are among the lowest when compared to other global BPO Outsourcing destinations ( Radwan, IC Fernando, G ( 2006 ).  Offshore to Sri Lanka; finding Sri Lanka’s off shoring  Niche.  Washington : World Bank )The World Bank report cites. The geographic location of Sri lanka is a definite advantage in time critical operations compared to USA and Europe. In effect, this time zone advantage will enable you to have your company working 24 hours of the day reducing turn around time.

  Having the highest literary rate in South Asia which is 91%, Sri Lanka is possessed of high caliber individuals who are        literate both in English and IT.

  BPO industry enjoys tax incentives, special concessions and technical support  from the Government of Sri Lanka as this is        one of the industries identified as fast growing and advantageous to the country and its talent pool.